1. Information We Collect
We collect information needed to provide real estate listing discovery, video playback, account access, and customer support.
- Account and contact information, such as name, email address, organization, role, and login/session details.
- Real estate listing and project information shown in the app, such as property address, listing URL, city, state, price, property type, bedrooms, bathrooms, living area, project status, preview media, thumbnails, and share links.
- App interaction information, such as viewed listings, search terms, filters, selected tabs, share actions, and playback state.
- Device-local cache information, such as cached listing summaries, media metadata, thumbnails, and temporary playback state.
- Technical and usage information, such as device type, app version, browser type, IP address, request logs, crash data, and feature usage events.
2. How We Use Information
We use collected information to operate, improve, and secure XchangeAI Real Estate.
- Display real estate listings, project details, video previews, thumbnails, and related property information.
- Support search, filtering, sharing, playback, and account-based access to listings and project details.
- Provide account authentication, session management, customer support, and operational communication.
- Monitor system performance, debug issues, prevent abuse, and maintain service reliability.
- Improve product quality, app performance, reliability, and user experience.
3. Listing Content and Video Media
The app displays real estate listing information, video previews, thumbnails, project details, and related media provided by XchangeAI or its authorized sources.
The current app experience is focused on browsing, viewing, filtering, sharing, video playback, and account access.
4. Sharing and Disclosure
We may share information only when necessary to provide and protect the service.
- With service providers that help us host infrastructure, store files, send emails, deliver media previews, analyze system health, or provide customer support.
- With your organization or authorized team members when projects are managed under a company or workspace account.
- When required by law, regulation, legal process, or to protect the rights, safety, and security of users, XchangeAI, or others.
- In connection with a business transaction, such as a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality safeguards.
5. Local Storage and Cache
The app may store limited data on your device, such as session tokens, selected role, recently viewed listing state, cached listing summaries, cached media metadata, preferences, filters, or temporary playback state. This helps keep the product responsive and reduces repeated network requests.
You can clear app data or browser storage through your device or browser settings. Doing so may sign you out or remove locally cached project state.
6. Data Retention
We keep information for as long as needed to provide the service, maintain account and listing access records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on account status, listing availability, operational requirements, and legal obligations.
You may request deletion of certain account or project information, subject to identity verification, legal requirements, backup retention, and legitimate business needs.
7. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. These safeguards may include access controls, authentication, transport encryption, logging, monitoring, and operational review.
No internet or storage system can be guaranteed to be completely secure. Please protect your account credentials and notify us if you believe your account or project data has been accessed without authorization.
8. Your Choices
Depending on your account and location, you may have rights to access, correct, export, delete, or restrict the use of certain personal information. You may also choose not to provide some information, but this may limit your ability to use certain features.
To make a privacy request, contact us using the information below. We may need to verify your identity before completing the request.
9. Children's Privacy
XchangeAI Real Estate is intended for real estate professionals, organizations, and related business users. It is not directed to children, and we do not knowingly collect personal information from children.
10. International Use
Your information may be processed and stored in countries or regions where we or our service providers operate. Data protection laws may differ from those in your location. When we transfer information, we use appropriate safeguards where required.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date and, where appropriate, provide additional notice through the service or other communication channels.
12. Contact Us
If you have questions or requests about this Privacy Policy or how your information is handled, please contact us:
Email: yifan@xchangeai.com
Contact: Yifan Li
Phone: +1 6084404257
Company:
XchangeAI